Shipping Policy

Shipping Policy | The basics
At Mente, every order is carefully prepared with intention. We appreciate your patience as we package each candle with the same level of care that goes into creating it.

Order Processing

Orders are typically processed within 2–4 business days (Monday through Friday, excluding holidays). During new product launches, holidays, or promotional periods, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping

We currently ship within the United States.

Free Standard Shipping on orders of $75 or more.
Standard Shipping: Calculated at checkout for orders under $75.
Estimated delivery time is 3–7 business days after your order has been shipped.

Delivery times are estimates and may vary depending on your location or carrier delays.

Tracking Your Order

A tracking number will be sent to the email address provided at checkout once your package has been dispatched. Please allow up to 24 hours for tracking information to update.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order. Menté is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.

If a package is returned due to an incorrect address, the customer will be responsible for any additional shipping charges required to resend the order.

Lost or Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at hello@withmente.com with your order number and photographs of the damaged item and packaging. We will work with you to find an appropriate resolution.

Once a package has been transferred to the shipping carrier, Menté is not responsible for delays or packages lost in transit. However, we are happy to assist you in filing a claim with the carrier whenever possible.

International Shipping

At this time, Menté ships exclusively within the United States. We look forward to expanding to additional destinations in the future.

Questions

If you have any questions regarding your order or our shipping policy, please contact us at hello@withmente.com.